Guide
Workers' compensation intake: the first call from a hurt worker
A workers' comp intake call has to sort three kinds of caller in minutes: a worker just hurt, a worker whose claim was denied, and a person who does not need a lawyer.
Workers' compensation · Ads, search and social
Search and Local Services ads for comp firms: the right category, junk searches to block, and care around contact rules after an injury.
Comp ads reach a worker on a phone, usually during a shift break or after a denial. We run Google search and Local Services ads in your firm’s own accounts, in English and Spanish, with blocks for the many searches that are not clients. We judge every channel by signed clients (workers who signed your fee agreement), counted in your records.
Key facts
28 jurisdictions set a percent cap on a workers’ comp lawyer’s fee. A set fee puts a ceiling on what one signed claim can be worth, so a few wasted clicks matter more than in a case with an open-ended fee. We work back from your fee history, not from a benchmark. See attorney fee caps by state and cost per signed case.
| Channel | What it does for a comp firm | How we judge it |
|---|---|---|
| Google search, non-brand | Reaches workers searching by injury, denial or state | Cost per signed client, by state and language |
| Google search, brand | Catches searches for your firm by name | Its own line, with a test to see what it adds |
| Local Services Ads | Local listings with a Google Verified badge, filed under Disability lawyer | Cost per signed client, plus billed missed calls |
| Microsoft search | Bing and partner searches Google never sees | Its own line |
| Meta and YouTube | Short Spanish and English videos for workers in the trades | A fair test by area before budget grows |
For a comp firm, Local Services is a fit only if the Disability category matches the claims you take.
Where Local Services Ads are offered, they are usually the first test for local consumer matters. Search adds control of message and keywords, which matters for denied claims, serious injuries and Spanish. Google’s descriptions place workers’ comp, SSA claims, SSI and veterans’ disability under ‘Disability lawyer’.
That category brings callers who want Social Security or VA help, so the phone script screens for the type of claim in the first moments. Local Services rank on responsiveness: Google says missed calls may negatively affect your responsiveness, so a missed call costs visibility. Invalid leads are disputed every week. List only the languages someone can answer in. See Local Services Ads.
Block the searches that cannot become clients before they spend money. We apply a shared negative list on day one, read the search-terms report every week for the first month, and keep adding. A term that led to a signed client is never blocked.
| Theme | Example phrases | Why it is blocked |
|---|---|---|
| Job seekers | comp adjuster jobs; workers comp claims salary; workers comp paralegal course | The searcher wants work or school, not help |
| Do it yourself and forms | workers comp claim form pdf; how to file a claim myself | The searcher plans to file alone |
| Free legal aid | free workers comp legal aid; pro bono workers comp | Not a fit for a paid firm |
| The other side | workers comp insurance quote; comp policy for my business | An employer shopping for coverage |
| Wrong matter | car accident lawyer; unemployment appeal | A claim your firm does not take |
| Wrong place | states and counties where you do not take claims | Outside your area |
| Research | workers comp statute text; workers comp definition; workers comp case law | Study, not hiring |
Google has no separate legal policy, and Meta limits what a form may ask. Google Ads has no policy written just for lawyers. Law-firm ads follow the general policies, and Google expects you to follow the law in every place your ads show, which includes your state bar’s ad rules. On Meta, Without Meta’s prior written permission, lead ad forms can’t ask about criminal or arrest history, bankruptcy or debt, health or disabilities, insurance details, or government ID numbers such as Social Security numbers. So a comp lead form asks for a name and phone number, not injury details.
Contact rules are made for accident and injury work, and some reach workplace injuries. Texas bars written, in-person or phone solicitation about an accident before the 31st day: No written, in-person or phone solicitation about a personal injury or accident before the 31st day; early contact is a Class A misdemeanor, and paying someone to solicit is a third-degree felony (Penal Code §38.12). Florida has its own: Written communication about an injury or accident only after 30 days (4-7.18(b)); in-person and phone solicitation are banned. Whether a rule reaches a work injury is for your counsel. We keep ads to people who searched, and we do not buy injury lists. See lawyer advertising rules by state. This is not legal advice.
A click ID, a neutral stage name, a value band and a time. Never an injury, a diagnosis or a doctor. Personal health content is a sensitive interest category. Google’s definition includes disabilities and invasive medical procedures. Ads that fall in it can’t use advertiser-curated audiences. So we do not run Customer Match or lookalike lists from your clients. On Meta, Meta ads can’t assert or imply that the viewer has a personal attribute, including a health condition, disability, vulnerable financial status or criminal record. Ads speak to “hurt at work”, not “your injury”.
Values come from fees your firm was actually awarded or approved, grouped in a few bands by claim type and state. Comp claims often sign within days but pay out over a long time, so bidding learns from signed clients, not from fees.
The monthly report shows each paid channel by state and language: spend, calls, qualified calls, signed clients, and cost per signed client once a line has enough signed clients to read. The organic side is on workers’ comp SEO and AI search. The overview is on workers’ compensation, and the call process is in the workers’ comp intake guide. Channel detail: Google search ads, intake monitoring, Spanish program, and our standard.
Start with a free video review of your current ads.
Local search, your Google Business Profile, pages in English and Spanish, and getting named in ChatGPT, Gemini and Google’s AI Overviews.
Google files workers' comp under its Disability lawyer category, not under Personal injury. That matters because a firm listed only as an injury lawyer may miss comp calls, and a disability listing also draws Social Security callers. Your intake script has to sort those calls fast.
Questions about benefits amounts, how to file for unemployment, jobs at insurers, employer-side searches such as comp insurance quotes, and claims in states you do not serve. Two people review each block, and a term that produced a signed client is never blocked.
Search ads answer a worker who searched, which is different from contacting a worker unasked. Some states limit contact about an accident in the days after it. Your attorney decides what is allowed in your state, and we do not send direct mail or texts to injury lists.
Only where platform policy allows it. Injury and disability content sits close to Google's sensitive health category, so we check each campaign first. We never build lists from your clients, and we send platforms a click ID and a neutral stage name, never an injury or a diagnosis.
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