Guide
What counts as a new client, practice by practice
A new client is a person who signed with your firm or paid to start, counted once from your own records.
Mass tort · Ads, search and social
Search and video ads for each lawsuit your firm takes, with drug-term, health-data and lead-payment rules checked, and no leads sold.
Mass tort ads reach people who used a product and may qualify for a lawsuit, in a window that can open and close quickly. We run Google and Microsoft search ads and YouTube video by lawsuit, in your firm’s own accounts, with the platform rules for drug and health content checked first. We judge them by signed clients who passed your qualifying criteria, counted in your own records, never by raw calls or form fills.
| Channel | Role | Notes |
|---|---|---|
| Google and Microsoft search | The main channel, by product and injury | Drug-name keywords need certification on Google; see below |
| YouTube | Short explainers on a lawsuit’s criteria | Context and region, not health audiences |
| Meta | Awareness by product and region | Wording cannot say the viewer has a condition |
| Local Services Ads | Rarely a fit | The search is national and tied to a product |
| Ads in AI assistants | A small pilot at most | Only where the platform’s policy allows legal ads |
Google treats naming a drug differently in ad text and in keywords. In the US you may use prescription drug names in ad text and landing pages without certification, but you must be certified by Google to keyword-target those drug names. So before we bid on “[drug] lawsuit,” we check whether your account has the certification, and we plan campaigns around what is allowed. For health content, Personal health content is a sensitive interest category. Google’s definition includes disabilities and invasive medical procedures. Ads that fall in it can’t use advertiser-curated audiences.
Meta also limits forms. Without Meta’s prior written permission, lead ad forms can’t ask about criminal or arrest history, bankruptcy or debt, health or disabilities, insurance details, or government ID numbers such as Social Security numbers. So a lawsuit form asks for contact details only, and the qualifying questions are asked on the call.
Block the searches that cannot become clients before they spend money. We apply a shared negative list on day one, read the search-terms report every week for the first month, and keep adding. A term that led to a signed client is never blocked.
| Theme | Example phrases | Why it is blocked |
|---|---|---|
| Job seekers | pharma sales jobs; lawsuit paralegal salary; mass tort paralegal course | The searcher wants work or school |
| Do it yourself and forms | class action claim form template; file a claim myself | The searcher plans to act alone |
| Free legal aid | free legal aid for lawsuits; pro bono product lawsuit | Not a fit for a contingency firm |
| The other side | [company] investor relations; [product] customer service | Not a person who used the product |
| Wrong matter | [product] side effects list; [product] dosage; [product] coupon | Patient information, not a lawsuit |
| Wrong place | countries and regions your firm does not serve | Outside your area |
| Research | MDL definition; class action case law; [product] clinical trial results | Study, not hiring |
Search, pages and AI answers carry the work. Local Services Ads are rarely a fit, because mass tort searches are national and tied to a product, not to a place. Search controls the message and the keywords, which matters for each named lawsuit and for Spanish where the product is sold. A good intake team matters even more here, because calls from qualified people are scarce. See Google search ads.
Very little. Meta ads can’t assert or imply that the viewer has a personal attribute, including a health condition, disability, vulnerable financial status or criminal record. Meta’s own ‘not allowed’ examples include ‘Are you bankrupt?’ and ‘Are you a convicted felon?’. Our ads describe the lawsuit and the product, never the viewer. Platforms receive a click ID, a neutral stage name and a time, never a diagnosis, a drug history or a name. Results are matched to signed clients in your records.
By lawsuit, then by the question the person is asking.
| Level | What it covers | Why |
|---|---|---|
| Per lawsuit | One campaign for each docket your firm takes | Spend can stop the day your firm stops taking claims |
| Per question | “Do I qualify,” status, and “which lawyer” | Each needs different words and a different page |
| Per language | English and Spanish ad groups where the product is sold | Intake must answer in the language of the ad |
One campaign per lawsuit means the budget follows your firm’s decision, not the other way round.
The docket is how we decide when to start and stop. On 2026-10-01, the court’s report listed 204,977 actions pending in 162 MDLs, so the field is crowded and concentrated, and the MDL tracker shows which dockets are growing. A growing docket usually means rising ad costs. A flat one may no longer accept new claims. Your firm decides which litigation to advertise; we show the court’s count.
State bars treat these differently, so your attorney decides. A few verified points show why we keep it simple. In New York, Paying a platform to contact users who agreed to share their details is a permitted lead payment if it recommends no lawyer, uses neutral disclosed criteria, and fees ignore retention. And a New York opinion found that Paying a percentage of a fee to a nonlawyer bidding platform breaks Rule 5.4(a). Google’s own Local Services policy is blunt: local services advertisers “cannot sell or pass leads to other businesses”. This is not legal advice. See can lawyers pay for leads and lawyer advertising rules by state. Some states also have their own laws on ads about prescription drugs and medical devices: see the state laws on drug and device ads. Before you or a vendor calls or texts someone who filled in a web form, read what federal consent rules ask for.
Because it would put our interest against yours. We do not sell leads, own lead-generation sites or take a share of fees. The ads run in your accounts, your attorney approves every one, and the fee is a set monthly amount by budget level (see pricing). That is consistent with our mass tort overview, and our standard explains how we report.
The count is the signed client: someone who signed your fee agreement, passed your qualifying criteria, and is tied to a named lawsuit in your records. Most callers do not qualify, so calls and forms are never the result. The early signal is a screened caller who meets the criteria, and a booked consultation counts only as an early signal. The monthly report shows each channel by lawsuit, with the cost per signed, qualified client once a line has enough clients to read. The organic side is on mass tort SEO and AI search. See also Google Ads, intake monitoring, signed-case reporting and cost per signed case.
Vendor quotes in this field vary widely: compare them with the published mass tort lead prices before you sign.
Start with a free video review of your current mass tort campaigns.
Local search, your Google Business Profile, pages in English and Spanish, and getting named in ChatGPT, Gemini and Google’s AI Overviews.
It can name the product and say your firm is looking into claims, but it should not say or imply the viewer is ill or injured. Platforms restrict that wording, and it is poor practice. Ads describe the lawsuit and who may qualify, and invite a call.
That is normal in a mass tort. Ads and pages state the criteria up front, intake screens quickly and kindly, and we report the cost per signed, qualified client. A cheap call that never qualifies is not a result.
No. We run ads in your firm's own accounts, under your firm's name, and your attorney approves every ad. We do not own lead-generation brands, we do not sell or pass leads, and we are not paid per case or per client.
We do not arrange them. Fee-sharing and referral payments are regulated by each state's bar, and the rules differ. Ask your ethics counsel before any arrangement. We keep ad accounts and records clean so your firm can show where each signed client came from.
Free
Send us your firm’s website. Probative Growth records a 90-second video of what clients see when they look you up, and emails it with a one-page summary within 2 business days. No logins, no call needed.
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Your free review: It covers your Google listing, website, phone and ads, from public information.